Last updated: 12 November 2026
Our team is happy to explain anything on this page before you make a decision.
We want every client to know exactly where they stand before paying anything. This policy explains how cancellations work and how much of our professional fee can be refunded at each stage of your case.
Our refunds are stage-based. The further your case has progressed, the more work has been completed, and the smaller the refundable portion of our professional fee becomes. The stages and percentages below apply unless your service agreement states different terms, in which case your service agreement applies.
This policy applies to the professional fees paid to AZ Sterling International for consultancy and application support services, including visit visas, study visas, permanent residency, work permits, manpower recruitment and business or licence formation.
The following are paid to third parties and cannot be refunded by us once paid, whatever the outcome of your application:
If you cancel, the refundable amount of the professional fee you have paid depends on the stage your case has reached when we receive your written cancellation:
| Stage reached | What has been done | Refund of professional fee |
|---|---|---|
| Stage 1 – Registration | Fee paid, file opened, no work started yet | [90]% (a [10]% administration charge is kept) |
| Stage 2 – Profile assessment | Detailed eligibility review completed and document checklist issued | [60]% |
| Stage 3 – Documentation | Documents reviewed, forms, statements, CVs or business plans drafted | [30]% |
| Stage 4 – Submission | Application, admission request or licence request submitted to the authority | No refund |
Where you have paid in instalments, the percentage is applied to the total professional fee paid at the time of cancellation, less the value of any separately priced services already delivered.
Decisions are made only by the authority, institution or employer. A refusal, rejection or delay is not in itself grounds for a refund, because the work required to prepare and submit the application has been completed.
If an application is refused, we will review the refusal reasons with you at no extra consultancy charge and explain your options, such as reapplying or appealing. Any new application or appeal is a new service with its own fees, which we may offer at a reduced rate.
If we cancel the engagement for reasons on our side, or if a change in the rules makes the service impossible before any substantial work has started, we will refund the professional fees for the work not yet done in full.
If a mistake by our team directly causes an application to be rejected as invalid, we will correct and resubmit it at no extra professional charge, or refund the professional fee for that application.
Free consultations can be rescheduled or cancelled at any time. For paid consultations, please give at least 24 hours’ notice to reschedule; paid consultations missed without notice are not refundable.
If anything in this policy is unclear, please ask before you pay. You can reach us at:
AZ Sterling International
Registered address: [REGISTERED ADDRESS], [CITY], [COUNTRY]
Email: [EMAIL]
Phone / WhatsApp: [PHONE]
Office hours: [HOURS]
